Q&A - Frequently Asked Questions
📌 If you have any other questions, feel free to contact our customer support!
About Our Products
Q: How are your products made?
A: All our products are made using the Print-on-Demand (POD) system. Each item is printed individually upon order, meaning we do not hold stock. This ensures high-quality production while reducing waste.
Q: What materials do you use?
A: Each product page contains detailed material information. Our T-shirts are 100% cotton, while our hoodies are a cotton-polyester blend, ensuring both comfort and durability.
How durable are the prints? How should I wash my items?
A: To maintain longevity, wash in cold water, turn the garment inside out, and dry at a low temperature. Avoid direct sunlight and high-temperature ironing to preserve the print quality.
Orders & Shipping
Q: How long does shipping take?
A: Since all products are printed on demand, production takes 3–5 business days before shipping. The estimated delivery time depends on your location:
- USA: 5–10 business days
- Europe (France, Germany, etc.): 7–14 business days
- Other regions: 10–20 business days
⚠️ Please order in advance to allow for potential shipping delays.
Q: Do you ship internationally?
Yes, we ship worldwide. Some regions may have shipping restrictions, which will be shown at checkout.
If your desired shipping destination is not available at checkout, please contact us via our Contact page.
Q: Do you provide tracking numbers?
A: Yes! All orders include a tracking number, which will be sent via email once your order has been shipped.
Q: If I order multiple items, will they arrive together?
A: Since our products are fulfilled from different locations, they may arrive in separate packages.
Returns & Exchanges
Q: Can I return or exchange an item?
A: As all our products are made-to-order, we do not accept returns or exchanges for customer preference changes. However, we will replace items in the following cases:
- Defective products (e.g., printing errors, sewing defects)
- Incorrect items received
Q: Can I exchange an item if the size doesn’t fit?
A: We do not offer size exchanges. Please ensure you check the size chart before placing your order.
Q: What should I do if I receive a defective or incorrect item?
A: If you receive a faulty or incorrect item, please contact our customer support within 14 days of delivery with photos and details. We will review your request and arrange a replacement if applicable.
Payments & Cancellations
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, Amex) and PayPal.
Q: Can I cancel or modify my order after placing it?
A: Orders are processed immediately, so we cannot guarantee modifications or cancellations after purchase. If you need assistance, please contact customer support as soon as possible.
Others
Q: Do you offer gift wrapping?
A: Unfortunately, we do not provide gift-wrapping services at this time.
Q: Do you offer discounts or promotions?
A: Yes! We periodically run special promotions and discounts. Follow us on Instagram or check our website for the latest deals!